Refund & Cancellation Policy

At Moon Wholesale, customer satisfaction is important to us. Please review our Refund & Cancellation Policy carefully before placing an order.

Order Cancellation

Orders may be canceled only before they are processed or shipped.

Once an order has been packed, processed, or dispatched, cancellation requests may no longer be accepted.

To request a cancellation, please contact our support team as soon as possible with your order details.

Refunds may be approved under the following conditions:

Refund requests must be submitted within 7 days of receiving the order.

The following items may not qualify for refunds or returns:

For hygiene and safety reasons, certain products cannot be returned once opened.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

Our team will review the request and provide a replacement or refund if approved.

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider or bank, but typically take:

Shipping charges are generally non-refundable unless the issue was caused by our error.

Customers may be responsible for return shipping costs unless:

Returned products must be securely packaged to avoid damage during transit.

Moon Wholesale is not responsible for failed deliveries caused by:

Additional shipping charges may apply for re-delivery attempts.

If you have questions regarding refunds, cancellations, or returns, please contact our support team:

Moon Wholesale
Email: support@moonwholesale.com
Phone: +1 (000) 000-0000