Shipping Policy
At Moon Wholesale, we aim to provide fast, reliable, and secure shipping for all orders. Please review our Shipping Policy carefully before placing an order.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during:
Holidays
Promotional periods
High order volumes
Product restocking periods
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We work with trusted shipping carriers to ensure safe and timely delivery of your orders.
Shipping options and estimated delivery times may vary depending on your location and selected shipping method.
Estimated Delivery Time
Estimated delivery times may include:
Domestic Orders: 3–7 business days
International Orders: 7–21 business days
Please note that delivery estimates are not guaranteed and may vary due to external factors.
Shipping Charges
Shipping costs are calculated at checkout based on:
Order weight
Package dimensions
Delivery location
Selected shipping method
Additional customs duties, taxes, or import fees may apply for international orders and are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
Tracking updates may take some time to appear after shipment.
Delays & Delivery Issues
Moon Wholesale is not responsible for shipping delays caused by:
Courier or carrier delays
Customs clearance processes
Weather conditions
Incorrect shipping information
Natural disasters or unforeseen events
If your package is delayed or lost, please contact the shipping carrier first, then reach out to our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Moon Wholesale is not responsible for orders shipped to incorrect addresses provided during checkout.
Additional shipping fees may apply for returned or re-shipped packages.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Moon Wholesale is not responsible for lost or stolen packages.
We recommend ensuring a secure delivery location for all orders.
Restricted Shipping Areas
Certain products may not be available for shipment to specific states, regions, or countries due to local laws and regulations.
Customers are responsible for ensuring products ordered are legal in their jurisdiction.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with:
Order number
Photos of damaged packaging and products
Description of the issue
We will review the claim and assist accordingly.
Contact Us
For shipping-related questions or support, please contact us:
Moon Wholesale
Email: support@moonwholesale.com
Phone: +1 (000) 000-0000
